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Customer support
AI agents that handle high-volume inquiries with citation, escalation, and audit logs. Voice, chat, and email. Built to handle the routine 40–70%, and to escalate cleanly to humans on the rest.
Tracene Labs designs and deploys production-grade AI systems for businesses that need real automation — built with traceability, honesty about limits, and the craft that separates working systems from impressive demos.
Original research into how AI actually behaves in production, and integration consulting that takes that research and turns it into systems that handle real work for real businesses. We work end-to-end — from diagnosing whether a problem fits AI at all, through pricing, building, and operating the solution — with the engineering partners we need for any given job.
We are deliberately small, deliberately senior, and deliberately honest about what AI can and cannot do. Most of the work is not algorithms. It is data preparation, integration with existing systems, evaluation against real cases, and the operational discipline that keeps a deployed system working a year after launch.
If you are looking for an agency that will promise transformation in a deck, we are not your fit. If you are looking for a partner who will tell you when a problem doesn't need AI at all, you might be in the right place.
Four sectors where the work is heavy, the wins are measurable, and the pitfalls are well-documented. We take other work too — these are where we already know the terrain.
AI agents that handle high-volume inquiries with citation, escalation, and audit logs. Voice, chat, and email. Built to handle the routine 40–70%, and to escalate cleanly to humans on the rest.
Lead qualification, outreach drafting, call summarization, CRM enrichment. AI that runs alongside your team, not in place of them — integrated with the sales tools they already use.
Specialized work for US trucking and European logistics networks. Quote turnaround, customs and shipping documentation, dispatch automation, tracking workflows. An industry that runs on paperwork and time pressure — exactly where AI earns its keep.
Multilingual listing copy, lead handling across languages, document drafting for sales and rentals, and the repetitive client conversations that keep agents from selling. Tight integration with the CRM and listing platform you already run.
Seven chapters covering how large language models actually work, the five tools you will deploy in real projects, the tech stack underneath, fifteen industry use cases with realistic outcomes, how to run a discovery and price a project, how a real implementation unfolds, and the risks that separate professionals from amateurs. Whether you are hiring an AI consultant, becoming one, or trying to understand what is possible inside your own company, the handbook gives you the vocabulary in a few hours of reading.
66-page designed PDF. Also available on Kindle. Seven chapters, internationalized examples, zero hype.
Get the handbookThe book plus five working files we use with clients: discovery checklist, proposal template, pricing worksheet, outreach scripts, service-agreement skeleton.
Get the bundleDiscovery calls are free. Bring a problem, not a budget.